Roger and I are getting together tonight to slam beers and fish tacos. Not really. I haven't even gotten back to him yet.
While I am glad you had a positive experience with our front desk staff in the Labor Boise office, I am very sorry you had an unsatisfactory experience on the phone.
Our workload has nearly tripled in the last year and our staff is under a great deal of stress. That said, it’s no excuse for how you felt when you got off the phone. Our goal at the Idaho Department of Labor is to provide a level of customer service that leaves people like you encouraged and motivated for finding work. As director of the Idaho Department of Labor, I take customer service complaints seriously and am more than willing to meet with you in person about your experience.
You are not a laid off loser and I would like a chance to prove it. The Idaho Department of Labor offers a whole host of workshops for job seekers — on topics ranging from resume writing to interview skills. I would be happy to assign a job consultant to work with you on your search and I also encourage you to attend one of our upcoming online job search networking workshops. Let me know if you are interested and I’ll send you the details.
Okay, deep down I know I'm not a loser — nor is anyone else who loses their job. But getting laid off, even if it was based on tenure and the economy has gone all Titanic on us, well, it's hard not to feel like getting cut from the JV baseball team all over again. Plus I'm horny for alliteration. And I thought it was funny, especially after Googling "Laid Off Loser" and a link came up that had something to do with "a shirt covered in Cheetos." It might come to that.